Bank of America has a lot of mobile customers, over 25 million to be precise, and they will now be able to experience a new kind of service through Erica, the bank’s very own artificial intelligence-powered virtual assistant. Bank of America actually started rolling out Erica back in March. It enables customers to perform banking tasks through voice commands, texts, and even gestures in the Bank of America mobile app.
The bank’s customers can use Erica to perform a wide variety of tasks such as looking through past transactions, viewing bills and lining up payments, finding information about the closest ATM and routing numbers, locking and unlocking debit cards, and more.
Since the assistant is powered by artificial intelligence, its knowledge of banking and financial services increases with each client interaction.
“In time, Erica will have the insights to not only help pay a friend or list your transactions at a specific merchant, but also help you make better financial decisions by analyzing your habits and providing guidance,” says Aditya Bhasin, the head of consumer and wealth management technology at Bank of America.
In the coming months, Erica will be able to send proactive notifications to clients about upcoming bills and payments, identify ways for them to save more, manage credit and debit cards and notify about card changes, highlight upcoming subscription charges and more.
Bank of America says that it has now started rolling out Erica broadly across the country and that the rollout will continue through next month.